The Institute for Energy Security (IES) has asked the Electricity Company of Ghana (ECG) to quickly resolve challenges experienced by its pre-paid customers.
A statement issued by the IES on Monday, 21 December 2020 noted that “the prepaid customers who have pre-financed the use of electricity at a later time, are having their electricity credits being converted to debits”.
The IES explained that due to the challenges, “the more a customer buys power to be used, the more the customer owes the ECG”, which results “in many homes and workplaces being disconnected”. The statement further revealed that “in many cases, these pre-paid customers are being slapped with outrageous bills for electricity not consumed”.
“They are compelled to pay for these unwarranted bills before they can be credited with any new power purchases and have electricity supplied”. “The failure to pay for the wrong billing and have power supplied within a certain period also delays the power restoration, even when additional purchases have been made.
At this point, it takes field technicians of the ECG to go to homes and other outlets to reset meters before power can be restored.
Many a time, it takes hours and days to have customers attended to and power restored,” it added. The IES, therefore, called on the Minister of Energy “to direct the ECG to fix these challenges which are greatly inconveniencing legitimate customers of the ECG” especially as the festive season approaches.
BY: Naa Anyema Collison