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We’ re sorry: MTN to subscribers

A day after telecommunication giant MTN Ghana apologised to its subscribers for poor data services and international outbound calls, the problem appears to persist.

Internet bundles bought by subscribers a day ago from their mobile money wallets have not been credited to their mobile accounts.

This has prevented them from using the internet or WhatsApp.

Those who are fortunate to be using the internet are able to do so by bundling via *138# code.

Even with that, they are having challenges using WhatsApp and other social media platforms.

Calls made by some subscribers to MTN’s call centre for appropriate responses have also not been going through.

Other subscribers have raised similar sentiments regarding poor internet connectivity.

MTN’s apology to its clients and I read: “MTN wishes to apologise to subscribers across the country for the challenges they are experiencing in accessing data services and international outbound calls.”

This, according to the telecom company, is as a result of an international undersea fibre cable cut.

They say their engineers are working to resolve the challenge

“We sincerely apologize for the inconvenience, the statement sent via text to subscribers noted.

By: Naa Anyema

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