Home / Uncategorized / Customers to be compensated on November 26 – Telcos

Customers to be compensated on November 26 – Telcos

Mobile network operators say they will from November 26 stop the upfront deduction of the 9 percent communication service tax.

The decision follows a series of consultations with the regulator, the National Communications Authority (NCA) as well as tax authorities.

According to a statement issued by the Ghana Chamber of Telecommunications, the telecommunications companies will require a number of weeks to reconfigure their systems to stop the upfront deductions.

“The price increase will take effect by November 26th 2019, as the industry requires a number of weeks to complete the reconfiguration of our systems to accommodate the commercial and technical requirement that the exercise necessitates ensuring an even smoother experience for customers.

“However, we understand stakeholders’ concerns and have aligned on the current agreement to implement a price increase to pass on the tax instead of upfront deductions. It is worth noting, that despite this arrangement to stop upfront deductions, GRA will still calculate and account for the CST as an upfront charge,” the Chamber stated.

The statement signed by the Chief Executive Officer of the Chamber, Ken Ashigbey said the telcos have resolved to offer some compensation to their customers for their patience during the transition period.

“During the transition period from upfront payments to the pass-through payment of the CST through a tariff increase, our members have resolved to give extra value to reward customers for their loyalty. Subsequently, mobile operators will notify their customers individually in the ensuing days,” the statement said.

by: Naa Anyema

About Adoa News

Check Also

Military men rampage Wa Township over missing phone

BY: Nurudeen Ibrahim About sixty (60) military officers have invaded the Wa township in Upper …

Leave a Reply

Your email address will not be published. Required fields are marked *